WiMacTel

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For customer support call 1-888-476-0881

Voice Services and Equipment Provider to the Telecommunications Industry

Customer Care

Multilingual onshore, nearshore and offshore centers
HIPPA, PCI, APCO and NENA Compliance
Experience with Telecom, Emergency, Government, HealthCare, Utility, Inmate and Afterhours Customer Care
Rapid onboarding, call flow customization, IVR and automated speech recognitionM

Customer Care

Multilingual onshore, nearshore and offshore centers
HIPPA, PCI, APCO and NENA Compliance
Experience with Telecom, Emergency, Government, HealthCare, Utility, Inmate and Afterhours Customer Care
Rapid onboarding, call flow customization, IVR and automated speech recognitionM

Operator Services

Regulated and Non-Regulated
Collect, 3rd Party, Person to Person, Credit Card, Calling Card
Emergency Call Handling
PSAP Transfer
General Assistance
Outsource, Cloud, On Premise, Hybrid

Directory Assistance

Directory Assistance Listings
Residential / Business / Government
SMS Delivery
Call Completion
Highest Lookup % in the Industry
Multilingual
Outsource, Cloud, On Premise, Hybrid

Message Relay Services

Traditional TTY MRS
IP Relay
SMS Text Relay
Video Relay
Outsource, Cloud, On Premise, Hybrid

Emergency Call Handling

Emergency Call Handling and Routing to PSAP
0- Emergency
VoIP 911
WiFi Nomad 911
Custom Emergency Applications

Wholesale Voice Services

Domestic and International Long Distance
PrePaid and Subscriber Calling Cards
Toll Free Management and Network Routing
Bill Number Screening, LNP, CNAM, Validation
Voice Intercept
LEC and Credit Card Billing
Back Office Support and Reporting

N11 Call Query & Routing

Automatically locates and determines the routing path of N11 call nationwide across the USA
Cellular, WiFi, VoIP and PBX originated N11 call designations are determined utilizing the vizz proprietary lookup and data algorithms
Viiz N11 routing solutions ensure all N11 calls reach their intended destination quickly and efficiently

Billing & Clearinghouse

Canadian LEC billing
USA LEC billing
Direct Billing
PCI compliant credit card billing
Dial Around Compensation
Combined with viiz call center, IVR, ASR and R&D capability any payment solution is possible

Payphones

Payphones can be deployed on our property anywhere in the USA and Canada
Coin/Credit Card Payphones
Emergency Payphones
VoIP Phones

We Are Certified

Our customers include over 1,200 Telecom clients that include ILEC’s, CLEC’s, ISP’s and Telecom Management Companies. We are a certified IXC/OSP, Wireless and VoIP provider nationwide and we are PCI certified.

Contact Us

Contact Us
tariffs
1-888-476-0881
info@wimactel.com
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©2023 WiMacTel. All rights reserved.

Contact Us
tariffs
1-888-476-0881
info@wimactel.com
Privacy Policy
Terms & Conditions